Any time an event fires the trigger of a rule, it will count as a rule run. For example, if you have created a rule with column update trigger, it will count as a rule run whenever the column is updated. Even if the rule does not perform an action, as long as it has been triggered, it is considered a run.
When your usage reaches the quota, the rules will stop functioning. And you can see a warning on the bottom of the app. The usage will be reset at the beginning of each month.
Click the Upgrade button and enter the email address you use with Google Sheets, along with your payment details. Once you complete the payment, simply re-launch the add-on and you will be upgraded.
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Just send a message to our support email or submit a contact form from our website. Normally we will get back to you within 24 hours (except for weekend or holidays). If you can provide detailed description of your problem and screenshots, it will be helpful.
Just reach out to support and we'll start refund. It may take a couple of days for banks to complete the transaction. We may ask a few questions on the issues you have in order to improve the product.